Legal

Privacy Policy

Last updated: 29 June 2026

Crossbar Empire ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have. It is written to be consistent with the Nigeria Data Protection Act (NDPA) and good international practice.

1. Information We Collect

We collect information you give us directly when you place an order, take our Find Your Fit quiz, sign up for updates, or contact us. This may include:

• Identity & contact details: name, email address, phone/WhatsApp number, delivery address.
• Body measurements: bust, waist, hips, height, and fit preferences you provide so we can make garments to your size.
• Order details: items purchased, order history, and communications with us.
• Technical data: basic information your browser sends, such as device type, used to keep the website working and secure.

2. How We Use Your Information

• To produce your made-to-order garments to the correct measurements.
• To process orders, payments, and deliveries.
• To communicate with you about your order and respond to enquiries.
• To send you updates, new-drop alerts, and offers — only where you have asked to receive them.
• To improve our products, website, and customer experience.
• To prevent fraud and keep our services secure.

3. Legal Basis

We process your data where it is necessary to fulfil your order (performance of a contract), where you have given consent (for example, marketing emails), where we have a legitimate business interest, or where we are required to by law.

4. Sharing Your Information

We do not sell your personal data. We share it only with trusted parties who help us run our business, including:

• Payment processors (e.g. Paystack) to handle transactions.
• Delivery and logistics partners to ship your order.
• Service providers (e.g. email and form tools) that support our operations.
• Authorities where required by law.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, or reporting requirements. You may ask us to delete your data at any time (see your rights below).

6. Your Rights

Subject to applicable law, you have the right to access the personal data we hold about you, request correction or deletion, object to or restrict certain processing, and withdraw consent to marketing at any time. To exercise any of these rights, contact us using the details below.

7. Marketing Choices

You can opt out of marketing messages at any time by replying to unsubscribe, telling us on WhatsApp, or emailing us. Opting out of marketing does not stop essential messages about orders you have placed.

8. Cookies

Our website uses only the minimal cookies and similar technologies necessary to function correctly and remain secure. We do not use them to track you across other websites.

9. Data Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access. Our website is served over a secure (HTTPS) connection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always the one published on this page.