Legal

Shipping & Delivery Policy

Last updated: 29 June 2026

This policy explains how and when your Crossbar Empire order is produced and delivered. Because our garments are made to order, please read the timelines below carefully.

1. Production Time

All items are made to order and tailored to your measurements. Production typically takes 7–10 working days from the date your order and payment (or agreed deposit) are confirmed. This is before shipping time. During busy periods or special collections, production may take a little longer — we will always let you know.

2. Delivery Timeframes

Once your piece is ready, it is dispatched via our delivery partners:

• Within Lagos: typically 1–3 working days after dispatch.
• Other states in Nigeria: typically 3–7 working days after dispatch.
• International: available on request; timelines and costs are confirmed before your order is placed.

Delivery timeframes are estimates and may vary due to courier schedules, location, weather, or other factors outside our control.

3. Delivery Costs

Delivery fees depend on your location and are calculated and confirmed at the time of ordering. Any applicable shipping cost will be communicated to you before payment is finalised.

4. Order Tracking & Updates

We keep you updated on your order by email or WhatsApp at key stages — confirmation, production, and dispatch. If a tracking number is available from our courier, we will share it with you.

5. Delivery Address

Please ensure the delivery address and contact phone number you provide are complete and correct. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a parcel is returned to us due to a wrong address or a missed delivery, re-delivery may attract an additional fee.

6. Receiving Your Order

Please inspect your order on delivery. If anything is wrong — a fault, damage, or the wrong item — contact us within 48 hours so we can put it right under our Refund & Returns Policy.

7. Delays

If we expect any delay to your order, we will contact you proactively. Your patience means a great deal to us — every piece is crafted with care, specifically for you.